Meer: Net Promotor Score versus Customer Effort Score |
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Marketingfacts | 2012-02-02 20:34:22
Zo rond 2007/2008 merkte ik dat de Net Promotor Score (NPS) inmiddels een goede hype was geworden. Vrijwel elke organisatie die mee deed aan mijn onderzoek vroeg mij: ken jij de NPS score? Zou je die ook in je onderzoek mee kunnen nemen? Inmiddels is het 2012 en is de NPS op directie en RvB niveau bij veel organisaties doorgesijpeld. Dat is op zich goed (eindelijk draagvlak voor de klant op het hoogste niveau), maar is de NPS inmiddels niet achterhaald door de Customer Effort Score (CES)? In deze blog een poging om beide metrics in perspectief te plaatsen. Lees meer over: Net Promotor Score versus Customer Effort Score.http://feedproxy.google.com/~r/MarketingFacts/~3/8ebzUrWIgfA/
Meer: Bedrijven worstelen met social media ROI |
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Marketingfacts | 2011-07-01 07:03:57
Hoe meten we de return on investment van onze sociale media inspanningen? Een vraag waar veel bedrijven mee worstelen. Vorig jaar verscheen er een onderzoek van KingFish Media dat dit onderzocht, en begin dit jaar kwam Altimeter Group met inzage in dit gebied. Deze week komt Hypatia Research met een onderzoek waaruit blijkt dat van de bedrijven die de ROI meet, de meeste bedrijven (15.4 procent) de jaarlijkse klanttevredenheid hanteren. Verder gebruiken bedrijven vaak de jaarlijkse klant-retentie cijfers (14.3 procent), gevolgd door bereik/frequentie cijfers (9.4 procent) en het aantal gegenereerde leads (9.2 procent). De Net Promoter Score (NPS) wordt door 8.4 procent van de bedrijven gebruikt. Lees meer over: Bedrijven worstelen met social media ROI.http://feedproxy.google.com/~r/MarketingFacts/~3/flsqrMhpfJw/
Meer: Word-of-mouth wereld heeft zich opnieuw uitgevonden |
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Frankwatching | 2010-11-21 12:07:26
Twee jaar geleden kwam ik voor het eerst naar de word-of-mouth summit. Ik zat toen in volle mentale voorbereiding om het verhaal van 'De Conversation Manager' uit te denken. De conference ging toen vooral over de Net Promotor score en het gebruik van Twitter in sociale media. Na drie dagen summit besef ik hoe snel [...]http://feedproxy.google.com/~r/frankwatching/~3/WXJnamqjbns/
Meer: CMO Philips Geert van Kuyck over digitale conversaties |
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MarketingFacts.nl | 2010-01-28 08:37:36
Geert van Kuyck, de Chief Marketing Officer van Philips, is enthousiast bezig met social media. Een moeilijke taak binnen een corporate die gewend is om te zenden. Van Kuyck ziet zichzelf als degene die vecht voor het perspectief van de klant binnen de organisatie en wil graag de discussie aangaan. De CMO van Philips is te vinden op Twitter met @vankuyck, zit op Facebook en LinkedIn (vooral als luisteraar). De website van Philips lighting zal als eerste gebruik maken van de nieuwe vorm van digitale conversaties met klanten, consumenten en professionals. In China discussiëren nu al 700.000 architecten met Philips over licht & architectuur. Van Kuyck is een voorstander van de Net Promoter Score (NPS: 47% van de philips klanten zou hen aanbevelen bij anderen. 53% (nog) niet. Een verhaal over kleine stapjes in digitale conversaties. Hieronder, in video: Lees meer over: CMO Philips Geert van Kuyck over digitale conversaties.http://feedproxy.google.com/~r/MarketingFacts/~3/g66KWth5x9Q/
Meer: .net developer |
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Recente vacatures van totaljobs.nl | 2009-11-05 09:23:17
Required Technical/Professional Skills: • .NET (C#) and PHP (Custom Development) • basics of XML • Microsoft SQL Server + TSQL • good HTML skills • eCommerce and Content Management experience • Minimum 4+ years of custom Web application development experience Additional Nice to Have Skills: ...http://www.totaljobs.nl/JobSeeking/net-developer_job45852724
Meer: Chinese Nokia-fetisjisten rennen op Asics en spelen Perfect World |
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B R I G H T - tech/life/style | 2009-10-14 15:27:36
De Belg Jan van den Berg brengt de merken van China in kaart met merkencommunity Holaba.
Holaba is eigenlijk een platte merkencommunity en vraagt gebruikers aan te geven op een schaal van 1 tot 10 hoe waarschijnlijk het is dat ze een merk of product aanbevelen aan vrienden (de Net Promoter Score). Daarbij worden gestimuleerd om hun keuze toe te lichten in de comments.
Gebruikers krijgen belminuten of andere goodies als ze dit regelmatig, volledig en eerlijk doen. Belangrijker echter nog als incentive is dat ze stijgen in de ranking als betrouwbare merkenreviewers.
Inmiddels, een kleine maand na de start, heeft Holaba 35 duizend gebruikers en rollen de eerste serieuze resultaten binnen: Zo blijkt Adidas het meest populaire sportmerk (N = 4000), gevolgd door Nike en Li Ning (vergeet zeker niet de heerlijke promotievideo te kijken op de site) en zijn er behoorlijk grote verschillen te zien in de populariteit van telefoonmerken tussen verschillende steden. Apple's iPhone is natuurlijk het populairste telefoonmerk.
Holaba is opgericht door de sympathieke Belg Jan van den Bergh en wordt gefinanceerd door een groep van angel investors. Het platform verdient geld door de merkeninformatie te verkopen aan reclamebureaus en merken zelf. Zij kunnen selecties maken op basis van merk, stad, geslacht en leeftijd en kunnen bijvoorbeeld ook zien welke merken met elkaar samenhangen. Zo blijken Nokia gebruikers ook fanatieke Asics en Perfect World fans te zijn.
Over de score die inwoners van Shanghai geven aan bright.nl is overigens tot op heden nog niks bekend.4 reactieshttp://www.bright.nl/chinese-nokia-fetisjisten-rennen-op-asics-en-spelen-perfect-world
Meer: Chinese Nokia-fetisjisten rennen op Asics en spelen Perfect World |
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B R I G H T - tech/life/style | 2009-10-14 11:01:30
De Belg Jan van den Berg brengt de merken van China in kaart met merkencommunity Holaba.
Holaba is eigenlijk een platte merkencommunity en vraagt gebruikers aan te geven op een schaal van 1 tot 10 hoe waarschijnlijk het is dat ze een merk of product aanbevelen aan vrienden (de Net Promoter Score). Daarbij worden gestimuleerd om hun keuze toe te lichten in de comments.
Gebruikers krijgen belminuten of andere goodies als ze dit regelmatig, volledig en eerlijk doen. Belangrijker echter nog als incentive is dat ze stijgen in de ranking als betrouwbare merkenreviewers.
Inmiddels, een kleine maand na de start, heeft Holaba 35 duizend gebruikers en rollen de eerste serieuze resultaten binnen: Zo blijkt Adidas het meest populaire sportmerk (N = 4000), gevolgd door Nike en Li Ning (vergeet zeker niet de heerlijke promotievideo te kijken op de site) en zijn er behoorlijk grote verschillen te zien in de populariteit van telefoonmerken tussen verschillende steden. Apple's iPhone is natuurlijk het meest populaire telefoonmerk.
Holaba is opgericht door de sympathieke Belg Jan van den Bergh en wordt gefund door een groep van angel investors. Het platform verdient geld door de merkeninformatie te verkopen aan reclamebureaus en merken zelf. Zij kunnen selecties maken op basis van merk, stad, geslacht en leeftijd en kunnen bijvoorbeeld ook zien welke merken met elkaar samenhangen. Zo blijken Nokia gebruikers ook fanatieke Asics en Perfect World fans te zijn.
Over de score die inwoners van Shanghai geven aan bright.nl is overigens tot op heden nog niks bekend.reageerhttp://feeds.bright.nl/~r/brightmagazine/~3/vextazLbOxU/chinese-nokia-fetisjisten-rennen-op-asics-en-spelen-perfect-world
Meer: Het grote contrast van Net 5: Topsylist versus Stylista |
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Zappen.blog.nl | 2008-12-24 19:07:33
De woensdagavond van Net 5 bestaat sindskort uit Topstylist en Stylista. Het contrast had bijna niet groter kunnen zijn. Topstylist is namelijk een jammerlijk mislukt programma, terwijl Stylista een briljante afvalrace is met perfect gecaste kandidaten.
Eerst maar even Topstylist. Ik heb er twee afleveringen van gezien en dat stemde me zeer droevig. Het idee van [...]http://zappen.blog.nl/sbs-broadcasting/2008/12/24/het-grote-contrast-van-net-5-topsylist-versus-stylista
Meer: Adforesult > Nieuws |
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Heemskerk Score Extra | 2008-12-20 08:10:32
... uit aan staatssecretaris van Economische Zaken Frank Heemskerk ... bij voor boekliefhebbers en Bruna genereert extra traffic ... ING Bank) - De zin en onzin van de Net Promoter Score in ...http://www.adforesult.nl/nieuws/nieuws2008-46.html#item55352
Meer: Penguins hold big lead, Flyers rally to top 'Canes
(AP) |
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Yahoo! News: Top Stories | 2008-12-12 14:04:31
hockey game Thursday, Dec. 11, 2008, in Philadelphia. The puck is partially visible to the left of the right net post. The Flyers won 6-5 in the overtime shootout. (AP Photo/Tom Mihalek)" border="0" />AP - Pennsylvania produced a pair of big-time early leads — only one held up.
http://us.rd.yahoo.com/dailynews/rss/topstories/*http://news.yahoo.com/s/ap/20081212/ap_on_sp_ho_ga_su/hkn_nhl_rdp
Meer: Soldier of Fortune 2 Demo - SOF2 Demo Servers from $0.99/slot |
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Soldier of fortune | 2008-10-20 01:19:29
Top rated SOF2 Demo Server Host - Instant Activation, Low Prices and Of Course LowPings! ... Lowpings.net has developed several custom anti-crash patches that no other hosts have ...http://www.lowpings.net/?p=games&id=sof2demo
Meer: Soldier of Fortune II Gold Servers, News |
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Soldier of fortune | 2008-10-15 08:06:40
Soldier of Fortune II Gold Servers from $0.99/slot. Ranked best game servers. ... Lowpings.net has developed several custom anti-crash patches that no other hosts have access to ...http://www.lowpings.net/?p=games&id=sof2gold
Meer: Pre-Sales Consultant EMEA |
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Vacatures van Adver-Online | 2008-06-13 06:21:44
WCC ( www.wcc-group.com ), started in 1996, is a successful software company based in Utrecht (NL) and Reston (USA). Our current focus markets are the Identity Management and Staffing industry. Both commercial and government customers worldwide use our solutions to support their primary processes. To achieve the company objectives, WCC recruits and retains a motivated, flexible and highly educated staff. The knowledge and passion of our people drives industry-leading innovation and delights customers with the quality of our products and support.
Pre-Sales Consultant EMEA
Biographic and biometrics based identification and matching are a vast growing area of business worldwide. We enable our customers and partners to optimize their search and match demands via integrating the best-in-class ELISE solution into custom made or standard applications. The Pre-Sales Consultant will support commercial ELISE opportunities in both partner and customer environments. Working in close cooperation with the Sales Team the focus is to grow our license and services business. This is an excellent opportunity for a consultant who wants to work on a combination of technical and commercial tasks around complex projects with cutting-edge technology.
Tasks
- Conduct intakes to find out what capabilities and solutions the prospective customers and partners are looking for
- Present and demonstrate the relevant ELISE capabilities according to needs analysis
- Dazzle your audience with concise and to the point addressing of their needs and overachieve their expectations
- Plan and estimate required customization efforts
- Deliver input for RFI's and tenders
- Advice potential customers on architecture and integration design
- Manage and execute proof-of-concepts assignments
- Contribute to multi disciplinary teams within WCC on topics like solution-, training- and product development
Qualifications
To be considered for this role you will ideally have:
- Affinity with and proven track record in product focused consultancy
- Ability to learn new technologies quickly and apply them to solve problems
- Organizational skills
- Excellent verbal and written communication, interviewing and presentation skills, at minimum in English
- A general attitude to understand commercial processes, resolve issues and make prospects happy
- (Business) process or technology knowledge and experience in the area of search & matching, especially around staffing and use of biometric data is a bonus
- Enthusiastic team-oriented attitude with willingness to learn and a willingness to travel, also internationally.
Our culture is open, non-hierarchical and focused on sustained customer and company success. WCC offers a market compliant remuneration package and the option to further develop skills and experience in a truly international environment. Additional employee benefits include elements like fitness club membership, luncheon provision and our famous espresso coffee.
Location: Utrecht, the Netherlands
Type: Full time job
Contact: Send your application to wcc-group5@adver-online.nl
Trefwoorden: pre sales ; verkoop ; verkoper ; consulting ; consultancy ; adviseur ; verkoopadviseur ; advisor ; accountmanager ; account manager ; salesmanager ; sales management
http://www.vacaturebase.nl/view.php?job_id=54251
Meer: LowPings.net - Game Servers 99¢/slot, Dedicated Servers $149/mo. |
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Soldier of fortune | 2008-05-30 19:50:10
Lowpings.net has developed several custom anti-crash patches that no other hosts have access to for Soldier of Fortune servers. This is just one example of how Lowpings.net goes ...http://www.lowpings.net/?p=games&id=sof2
Meer: NSA Attacks West Point! Relax, It's a Cyberwar Game |
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Wired News: Top Stories | 2008-05-11 07:07:32
Five hours into their assault on West Point, the hackers got serious.
The SQL [structured query language] inserts that came earlier were just pablum intended to lull the Army cadets into a false sense of security. But then the bad guys unleashed a stealthy kernel-level rootkit that burrowed into one workstation, started scraping data and "calling home."
It was a highly sophisticated attack, but this time the bad guys were really good guys in wolves' clothing.
For four days in late April, the National Security Agency -- the nation's most secretive repository of spooks, snoops and electronic eavesdroppers -- directed coordinated assaults on custom-built networks at seven of the nation's military academies, including West Point, the Army university 50 miles north of New York City.
It was all part of the seventh annual Cyber Defense Exercise, a training event for future military IT specialists. The exercise offered a rare window into the NSA's toolkit for infiltrating, corrupting or destroying computer networks.
The 34 Army cadets comprising the West Point IT team operated in a different kind of battlefield, but their combat skills and instincts need to be every bit as sharp. Like George Washington said: "There is nothing so likely to produce peace as to be well prepared to meet the enemy."
The SQL injections, targeting their Fedora Core 8 Web server, were a piece of cake for these IT combatants. Each injection tried to smuggle malicious code inside the seemingly harmless language used by the network's MySQL software. The cadets handily defended with open source Apache web server modules, plus some manual tweaking of the SQL database to "avoid any surprises," in the words of Lt Col. Joe Adams, a West Point instructor who helped coach the team.
But the kernel-level rootkit was much more dangerous. This stealthy operating-system hijacker can open unseen "back doors" into even highly protected networks. When they detected the rootkit's "calls home" the cadets launched Sysinternal's security software to find the hijacker, then they manually scoured the workstation to find the unwelcome executable file.
Then they terminated it. With extreme prejudice.
"This was probably the most challenging part of the exercise, since it required them to use some advanced techniques to find the rootkit," Adams says. And rooting it out helped boost the West Point team to the top of the pile when, in the aftermath of the exercise, the referees rated all the universities' network defenses.
For the second year in a row, the Army placed first over the Navy, Air Force, Coast Guard and others, winning geek bragging rights and the privilege of holding onto a gaudy, 60-pound brass trophy festooned with bald eagles and American flags. Adams credits the team's thorough preparation and their excellent teamwork despite the round-the-clock schedule.
At the network control room on the second floor of West Point's 200-year-old engineering building (which once was an indoor horse corral and still smells like it in some remote corners, according to one instructor), the IT team set up cots and, just for the hell of it, camouflaged netting. They worked in shifts, with one team member always monitoring incoming and outgoing traffic. He or she would alert other cadets -- "router guys" -- to block any suspicious addresses. Meanwhile, off-shift cadets would make food and coffee runs to keep everyone fueled up and alert. Together, the team was "faster than anyone else," Adams says.
But the way the cadets designed their network was a big factor in their victory, too. The NSA dictated some terms: All networks had to be capable of e-mail, chat and other services and had to be up and running at all times despite any attacks or defensive measures. Beyond that, the teams were free to come up with their own designs.
West Point's took three weeks to build. The cadets settled on a fairly standard Linux and FreeBSD-based network with advanced routing techniques for steering incoming traffic in directions of the IT team's choosing.
The choices in software tools for responding to any attack really boiled down to "automatic" versus "custom," says Eric Dean, a civilian programmer and instructor. He adds that while automatic tools that do most of their own work are certainly easier, custom tools that allow more manual tweaking are more effective. "I expect one of the 'lessons learned' will be the use of custom tools instead of automatics."
Even with a solid network design and passable software choices, there was an element of intuitiveness required to defend against the NSA, especially once it became clear the agency was using minor, and perhaps somewhat obvious, attacks to screen for sneakier, more serious ones.
"One of the challenges was when they see a scan, deciding if this is it, or if it's a cover," says Dean. Spotting "cover" attacks meant thinking like the NSA -- something Dean says the cadets did quite well. "I was surprised at their creativity."
Legal limitations were a surprising obstacle to a realistic exercise. Ideally, the teams would be allowed to attack other schools' networks while also defending their own. But only the NSA, with its arsenal of waivers, loopholes, special authorizations (and heaven knows what else) is allowed to take down a U.S. network.
And despite the relative sophistication of the NSA's assaults, the agency told Wired.com that it had tailored its attacks to be just "a little too hard for the strongest undergraduate team to deal with, so that we could distinguish the strongest teams from the weaker ones."
In other words, grasshopper, nice work -- but the NSA is capable of much craftier network take-downs.
http://feeds.wired.com/~r/wired/index/~3/287220830/nsa_cyberwargames
Meer: Product Consultant |
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Vacatures van Adver-Online | 2008-03-08 07:32:26
WCC (www.wcc-group.com), started in 1996, is a successful software company based in Utrecht (NL) and Reston (USA). Our current focus markets are the Identity Management and Staffing industry. Both commercial and government customers worldwide use our solutions to support their primary processes. To achieve the company objectives, WCC recruits and retains a motivated, flexible and highly educated staff. The knowledge and passion of our people drives industry-leading innovation and delights customers with the quality of our products and support.
Product Consultant
Biographic and biometrics based identification and matching are a vast growing area of business worldwide. We enable our customers and partners to optimize their search and match demands via integrating the best-in-class ELISE solution into custom made or standard applications. The Product Consultant will install, integrate, customize and tune ELISE in both partner and customer projects. This is an excellent opportunity for a consultant who is ready to work on complex projects with cutting-edge technology.
Tasks
We seek both junior, medior and senior candidates. Depending upon level of experience and personal preferences, a personal job package will be created comprising of tasks like:
- Install, integrate, customize and tune ELISE according to the specifications set by partners and customers
- Analyze customer requirements and document this in design and implementation documents
- Plan and estimate required customization efforts
- Advice potential customers on architecture and integration design
- Write user guides and give training to (technical) users
- Execute pre-sales and proof-of-concepts assignments
- Manage the customization and implementation project on behalf of WCC and/or the customer
- Contribute to multi disciplinary teams within WCC on topics like solution-, training- and product development
Qualifications
To be considered for this role you will ideally have:
- Affinity with and proven track record in product focused consultancy
- Knowledge of common operating systems and programming languages
- Ability to learn new technologies quickly and apply them to solve problems
- Data modeling capabilities and knowledge of databases
- Project management and organization skills
- Excellent verbal and written communication skills, at minimum in English
- A general attitude to resolve issues and make customers happy
- (Business) process or technology knowledge and experience in the area of search & matching is a bonus
- Enthusiastic team-oriented attitude with willingness to learn and a willingness to travel, also internationally
Our culture is open, non-hierarchical and focused on sustained customer and company success. WCC offers a market compliant remuneration package and the option to further develop skills and experience in a truly international environment. Additional employee benefits include elements like fitness club membership, luncheon provision and our famous espresso coffee.
Location: Utrecht, The Netherlands
Type: Full time job
Contact: Send your application to wcc-group3@adver-online.nl
Trefwoorden: product adviseur ; produkt adviseur ; productmanager ; consulting ; IT ; ICT ; softwareproducts
http://www.vacaturebase.nl/view.php?job_id=35891
Meer: Carter Scores 40 as Nets Down Nuggets |
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NBA.com: News and Scores | 2007-01-28 23:06:54
Vince Carter scored 40 points and Bostjan Nachbar added a career-best 22 in the New Jersey Nets' 112-102 victory over the tired Denver Nuggets on Saturday night.http://www.nba.com/games/20070127/NJNDEN/recap.html?rss=true
Meer: nightfever.ca by highclassescorts |
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GetAFreelancer.com New Projects | 2006-11-28 13:34:15
I bought a dating script from pilotgroup.net and tried to customize it (not me one of my friends) and it doesnt look very good I would like to have graphic design for the site as well as certain changes... (Budget: $300-1500, Jobs: Website Design)http://www.getafreelancer.com/projects/vellekoop_110770.html
Meer: Authorize.net integration using ASP by katrix |
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GetAFreelancer.com New Projects | 2006-09-14 01:52:29
I want a simple authorize.net integration, where the customers can go enter an "invoice number" (which is mailed to them) "customer name" "address" "date" "ammount"... (Budget: $ 30-100, Jobs: .NET, ASP)http://www.getafreelancer.com/projects/vellekoop_89000.html
Meer: What Stops Investors Accessing Their Accounts Online? |
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Recent Research from Forrester | 2006-08-29 08:16:07
Although half of European investors use the Net regularly, only a quarter access their investment accounts online — and most of those only look at savings accounts. Most of the others are happy looking at their investments on paper or like speaking to their advisors. Left to themselves, these customers will take years to adopt online account access. Driving investor adoption of online self-service requires a right-channeling approach that combines incentives to use the Net with an online customer experience that is better than other channels.http://www.forrester.com/go?docid=40088&src=RSS